Initial Contact with Clients Robstown TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Coastal Bend Alcohol/Drug Rehab Center
(361) 882-9302x102
38 North Country Club Place
Corpus Christi, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Coastal Bend Outpatient Services Inc
(361) 888-4188
116 South 7th Street
Kingsville, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Christus Spohn Hosp Corpus Christi Mem
(361) 902-4006
2606 Hospital Boulevard
Corpus Christi, TX
Hotline
(361) 814-8633
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Volunteers of America Texas Inc
(713) 692-8190
5630-5712 Lavender Street
Houston, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Murray Hill Recovery
(888) 230-3554
909 Lake Carolyn Parkway
Irving, TX
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Toxicology Associates Inc
(361) 882-2064
5233 IH 37
Corpus Christi, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient
Language Services
French, Spanish

Data Provided by:
Coastal Bend Alcohol/Drug Rehab Center
(361) 882-9302x102
35 North Country Club Place
Corpus Christi, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Helping Open Peoples Eyes Inc (HOPE)
(903) 872-8101
101 North Beaton Street
Corsicana, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Best Recovery Healthcare Inc
(713) 661-0971
9211 South Main Street
Houston, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Christian Farms Treehouse Inc
(254) 698-6697
9825 FM 2410
Belton, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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