Initial Contact with Clients Port Charlotte FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mission Unity Inc
(941) 286-1158
3512 Depew Circle
Port Charlotte, FL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Residential beds for clients' children
Language Services
Spanish

Data Provided by:
Charlotte Behavioral Healthcare
(941) 639-8300x226
1700 Education Avenue
Punta Gorda, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
First Step of Sarasota Inc
(941) 497-7742
2210 South Tamiami Trail
Venice, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Home Detox Inc
(941) 412-3869
530 U.S. 41 Bypass South
Venice, FL
Hotline
(941) 412-3869
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Miami Dade Office of Rehab Services
(305) 694-2734
3140 NW 76th Street
Miami, FL
Hotline
(305) 638-6620
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Harbor Counseling and Lighthouse
(941) 255-5900
3596 Tamiami Trail
Port Charlotte, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tri-County Counseling and Life
(941) 429-0804
3115 Bobcat Village Center Road
North Port, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Coastal Behavioral Healthcare Inc
(941) 492-4300
7810 South Tamiami Trail
Venice, FL
Hotline
(941) 952-1147
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women

Data Provided by:
Breakthrough Recovery Services Inc
(863) 467-2300
202 NW 5th Avenue
Okeechobee, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Substance Abuse Control Center Inc
(305) 887-8155
6850 SW 24th Street
Miami, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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