Initial Contact with Clients Punta Gorda FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Charlotte Behavioral Healthcare
(941) 639-8300x226
1700 Education Avenue
Punta Gorda, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
Harbor Counseling and Lighthouse
(941) 255-5900
3596 Tamiami Trail
Port Charlotte, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Operation Par Inc
(239) 338-2300
535 Pine Island Road
Fort Myers, FL
Hotline
(888) 727-6398
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient

Data Provided by:
New Leaf Center Inc
(407) 644-8588
1850 Lee Road
Winter Park, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Healthcare Connection of Tampa Inc
(813) 931-5560
825 West Linebaugh Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, Criminal justice clients

Data Provided by:
Mission Unity Inc
(941) 286-1158
3512 Depew Circle
Port Charlotte, FL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Residential beds for clients' children
Language Services
Spanish

Data Provided by:
Tri-County Counseling and Life
(941) 429-0804
3115 Bobcat Village Center Road
North Port, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
EPIC Community Services Inc
(904) 829-2273
1400 Old Dixie Highway
Saint Augustine, FL
Hotline
(904) 829-2273
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Lee Ballard RN LCSW CAP
(561) 845-6722
600 Sandtree Drive
Palm Beach Gardens, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Barbara B Fuller LCSW PA
(407) 894-5666
800 North Ferncreek Avenue
Orlando, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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