Initial Contact with Clients Nokomis FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Home Detox Inc
(941) 412-3869
530 U.S. 41 Bypass South
Venice, FL
Hotline
(941) 412-3869
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
First Step of Sarasota Inc
(941) 497-7742
2210 South Tamiami Trail
Venice, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Sarasota Drug Court
(941) 861-8120
1991 Main Street
Sarasota, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
First Step of Sarasota Inc
(941) 366-5333x1113
4613 North Washington Boulevard
Sarasota, FL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Hendry/Glades Mental Health Clinic Inc
(863) 674-4050
80 Euclid Place
Labelle, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Chinese, Creole, Spanish

Data Provided by:
Coastal Behavioral Healthcare Inc
(941) 492-4300
7810 South Tamiami Trail
Venice, FL
Hotline
(941) 952-1147
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women

Data Provided by:
Coastal Behavioral Healthcare Inc
(941) 952-1147
2750 Bahia Vista
Sarasota, FL
Hotline
(941) 364-9355
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pregnant Substance Abusing Women
(941) 366-5333x1804
1726 18th Street
Sarasota, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Tri-County Counseling and Life
(941) 429-0804
3115 Bobcat Village Center Road
North Port, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Human Services and
(407) 767-0039
184 South Central
Oviedo, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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