Initial Contact with Clients Meadville PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Stepping Stones Unit at
(814) 333-5810
1034 Grove Street
Meadville, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Seniors/older adults, Women, Men

Data Provided by:
Crawford County Drug and Alcohol
(814) 724-4100
Downtown Mall
Meadville, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Women''s Institute for Family Health
(215) 763-3680
6250 Walnut Street OFC
Philadelphia, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Mercy Behaviroal Health
(412) 232-3900
330 South 9th Street
Pittsburgh, PA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, French, Italian, Portugese

Data Provided by:
Auberle
(724) 853-2460
2909 Seminary Drive
Greensburg, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Greenfield Counseling Inc
(814) 337-7431
11127 Perry Highway
Meadville, PA
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men

Data Provided by:
Gateway Institute and Clinic Inc
(814) 765-5337
600 Leonard Street
Clearfield, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Wedge Medical Center
(215) 232-2200
1609 Poplar Street
Philadelphia, PA
Hotline
(800) 301-4514
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients

Data Provided by:
White Deer Run of Blue Mountain
(877) 756-4023
8284 Leaser Road
Kempton, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Gaudenzia Inc
(215) 985-1200
1516 Washington Avenue
Philadelphia, PA
Services Provided
Halfway house

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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