Initial Contact with Clients Oil City PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Family Servs and Childrens Aid Society
(814) 677-4005
716 East 2nd Street
Oil City, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Family Services and
(814) 432-3466
1243 Liberty Street
Franklin, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Deerfield Center For Addictions Trt
(888) 893-3228
111 Bridge Street
Tionesta, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Livengrin Counseling Center
(215) 547-1440
1609 South Woodbourne Road
Levittown, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mission New Life
(717) 329-4178
39 West Vine Street
Lancaster, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Turning Point
(814) 437-1750
4849 U.S. 322
Franklin, PA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Deerfield Centers for Addictions Trt
(814) 827-3467
228 East Central Avenue
Titusville, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Gaudenzia Inc
(717) 238-5553
2835 North Front Street
Harrisburg, PA
Hotline
(888) 237-8984
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Altoona Regional Mental Health and
(814) 946-2141
620 Howard Avenue
Altoona, PA
Hotline
(814) 889-2141
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alcohol and Drug Abuse Services Inc
(814) 781-1700
1305 Bucktail Road
Saint Marys, PA
Hotline
(814) 642-9522
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities