Initial Contact with Clients Erie PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Deerfield Dual Diagnosis
(814) 878-2103
2610 German Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults

Data Provided by:
Veterans Affairs Medical Center
(814) 860-2122
135 East 38th Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Esper Treatment Center
(814) 459-0817
25 West 18th Street
Erie, PA
Hotline
(814) 459-0817
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Catholic Charities And Counseling Adop
(814) 456-2091
329 West 10th Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Gaudenzia Erie Inc
(814) 459-5853
521 West 7th Street
Erie, PA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Residential beds for clients' children, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Saint Vincent Health Center
(814) 452-5219
1910 Sassafras Street
Erie, PA
Hotline
(814) 452-5555
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Erie City Mission
(814) 452-4421
1017 French Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Men

Data Provided by:
Gaudenzia Erie Inc
(814) 459-4775
414 West 5th Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Catholic Charities Counseling
(814) 456-2091
329 West 10 Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Glenbiegh Center of Erie
(814) 864-4226
4906 Richmond Street
Erie, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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