Initial Contact with Clients Jamestown NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Chautauqua County Department of MH
(716) 661-8330x8374
200 East 3rd Street
Jamestown, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Deerfield Centers for Addictions Trt
(814) 723-8120
513 West 3rd Street
Warren, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Rochester General Hospital
(585) 922-2500
490 East Ridge Road
Rochester, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Hudson Mohawk Supportive Living
(518) 272-3918
559-565 Sixth Avenue
Troy, NY
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
Rome Memorial Hospital/Community
(315) 334-4701
264 West Dominick Street
Rome, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
WCA Hospital
(716) 664-8641
51 Glasgow Avenue
Jamestown, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients

Data Provided by:
TLC Health Tri County
(716) 595-3355x1206
33 North Main Street
Cassadaga, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women

Data Provided by:
Town of Islip Dept of Human Services
(631) 224-5330
401 Main Street
Islip, NY
Hotline
(631) 277-4700
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, Criminal justice clients
Language Services
French, Greek, Italian, Spanish

Data Provided by:
South Brooklyn Medical Admin Services
(718) 788-2594
685 3rd Avenue
Brooklyn, NY
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
Arabic, Russian, Spanish

Data Provided by:
Renaissance Project Inc
(914) 664-3730
3 South 6th Avenue
Mount Vernon, NY
Hotline
(845) 647-6575
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities