Initial Contact with Clients Victoria TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Treatment Associates
(361) 572-3006
107 Cozzi Circle
Victoria, TX
Hotline
(361) 572-3006
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Patrician Movement
(210) 533-0226
215 Claudia Street
San Antonio, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS
Language Services
Spanish

Data Provided by:
Gateway Foundation Dallas
(214) 827-2870
723 South Peak Street
Dallas, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Men, Criminal justice clients

Data Provided by:
South Texas Council on Alc/Drug Abuse
(956) 791-6131
2359 East Saunders Street
Laredo, TX
Hotline
(800) 487-7752
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Aliviane NO/AD Inc
(915) 775-2501
2007 Texas Avenue
El Paso, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Pregnant/postpartum women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Best Recovery Healthcare Inc
(361) 572-9122
1708 North Laurent Street
Victoria, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Managed Care Center Inc
(806) 763-7633
1614 Avenue K
Lubbock, TX
Hotline
(806) 797-8003
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
COPSED Unit
(254) 753-3625
1425 Columbus Avenue
Waco, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Criminal justice clients

Data Provided by:
Jefferson County Drug and Alcohol
(409) 840-9350
4673 Washington Boulevard
Beaumont, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men
Language Services
Spanish

Data Provided by:
STAR Council on Substance Abuse
(940) 716-9980
918 Lamar Street
Wichita Falls, TX
Hotline
(800) 375-1395
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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