Initial Contact with Clients Port Lavaca TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Alcohol/Drug Abuse Council
(325) 653-4210
134 West College Avenue
San Angelo, TX
Hotline
(800) 880-9641
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Houston Maintenance Clinic Inc
(713) 527-0064
4608 Main Street
Houston, TX
Hotline
(832) 788-8030
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Toxicology Associates Inc
(281) 847-2093
530 North Belt Street
Houston, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Lackland AFB Alcohol and Drug Abuse
(210) 292-4452
59 MHS/SGOWA
San Antonio, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Grapevine Valley Hope
(817) 424-1305
2300 William D Tate Avenue
Grapevine, TX
Hotline
(800) 544-5101
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Sandstone Healthcare Inc
(512) 346-9800
206 Laural Drive
Round Rock, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
MH/MR of Tarrant County
(817) 569-5750
129 Harmon Road
Hurst, TX
Hotline
(817) 332-6329
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Brooks City/Base
(210) 536-5301
8050 Lindbergh Landing
Brooks City-Base, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Extended Aftercare Inc
(713) 695-8403
5002 North Shephard Drive
Houston, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS

Data Provided by:
Central Texas Council on
(254) 690-4455
202 E Beeline Lane
Harker Heights, TX
Hotline
(254) 718-4054
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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