Initial Contact with Clients Tifton GA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Behavioral Health Services of South GA
(229) 386-3494
334 Tifton-Eldorado Road
Tifton, GA
Hotline
(800) 715-4225
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Lookout Mountain Community Services
(706) 857-5441
83 Highway 48
Summerville, GA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Veterans Affairs Medical Center
(404) 321-6111x6900
1670 Clairmont Road
Decatur, GA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
STAND Inc
(404) 284-9878
3423 Covington Drive
Decatur, GA
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians

Data Provided by:
Heritage Foundation
(229) 639-0881
1216 Dawson Road
Albany, GA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children, DUI/DWI offenders

Data Provided by:
Albany Addiction Associates
(229) 903-0022
2607 Ledo Road
Albany, GA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Gateway Community Service Board
(912) 368-3502
1113 Oglethorphe Highway
Hinesville, GA
Hotline
(866) 557-9955
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, DUI/DWI offenders

Data Provided by:
Behavioral Health Center at Phoebe
(229) 312-4960
417 3rd Avenue
Albany, GA
Hotline
(800) 435-7912
Services Provided
Detoxification
Types of Care
Hospital inpatient

Data Provided by:
Insight Program
(770) 751-8383
5110 Old Ellis Point
Roswell, GA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Marr Inc
(678) 805-5100
2801 Clearview Place
Doraville, GA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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