Initial Contact with Clients Downey CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Southern CA Alcohol and Drug Progs Inc
(562) 923-4545
11500 Paramount Boulevard
Downey, CA
Hotline
(562) 944-6144
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Chinese, Korean, Spanish

Data Provided by:
LA Centers for Alcohol and Drug Abuse
(562) 906-2676
11015 Bloomfield Avenue
Santa Fe Springs, CA
Hotline
(562) 906-2676
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Safety Consultant Services
(323) 567-0527
4120 Tweedy Boulevard
South Gate, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Pacific Clinics Subst Abuse MH Servs
(562) 949-8455
11721 Telegraph Road
Santa Fe Springs, CA
Hotline
(877) 722-2737
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Southern CA Alcohol and Drug Progs Inc
(562) 927-1656
6635 Florence Avenue
Bell Gardens, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
Spanish

Data Provided by:
SCADP Positive Steps
(562) 923-7894
11501 Dolan Street
Downey, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Residential beds for clients' children

Data Provided by:
Western Pacific Norwalk Medical Clinic
(562) 929-7188
11902 East Rosecrans Boulevard
Norwalk, CA
Hotline
(562) 929-7188
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women
Language Services
Arabic, Spanish

Data Provided by:
Southern CA Alcohol and Drug Progs Inc
(562) 272-4004
8022 Somerset Street
Paramount, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Phoenix Houses of California
(562) 941-8042
11015 Bloomfield Avenue
Santa Fe Springs, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Helpline Youth Counseling Inc
(562) 864-3722
12440 Firestone Boulevard
Norwalk, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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