Initial Contact with Clients Wichita Falls TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Red River Recovery Center
(940) 761-3034
2501 Taylor Street
Wichita Falls, TX
Hotline
(866) 937-7772
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Serenity Foundation of Texas/Serenity
(940) 767-0423
3100 Seymour Highway 5th Street
Wichita Falls, TX
Hotline
(866) 795-4673
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Helen Farabee Regional MH/MR Centers
(940) 397-3353
3115 Fifth Street
Wichita Falls, TX
Hotline
(800) 621-8504
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Addiction Counseling Associates
(214) 827-6400
5646 Milton Street
Dallas, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Azleway Inc
(903) 636-9800
Route 2 Box 132
Big Sandy, TX
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Criminal justice clients

Data Provided by:
STAR Council on Substance Abuse
(940) 716-9980
918 Lamar Street
Wichita Falls, TX
Hotline
(800) 375-1395
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients

Data Provided by:
Red River Hospital
(940) 322-3171
1505 8th Street
Wichita Falls, TX
Hotline
(800) 234-5809
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Sheppard Air Force Base
(940) 676-6155
82nd MDOS SGOHA
Sheppard AFB, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Sabine Valley Center
(903) 237-2376
25 First NW Street
Paris, TX
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Manna House
(254) 714-1223
926 North 14th Street
Waco, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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