Initial Contact with Clients Altus OK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

97 MDOS/SGOKH
(580) 481-5205x5376
301 North First Street
Altus AFB, OK
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
New Beginnings Medical Center
(405) 681-2003
5401 SW 29th Street
Oklahoma City, OK
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient

Data Provided by:
New Day Recovery
(405) 525-0452
4420 North Lincoln Boulevard
Oklahoma City, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Purvell Inc
(918) 456-0202
1515 West Chickasaw Street
Sallisaw, OK
Hotline
(918) 456-0202
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Pathways Professional Counseling Inc
(405) 842-7284
2212 NW 50th Street
Oklahoma City, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
New Hope of Mangum
(580) 782-3337
710 East Sutherland Street
Mangum, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Morning Star
(580) 276-5443
Route 1
Marietta, OK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Southern Oklahoma Treatment Services
(580) 745-9083
5912 U.S. Highway
Mead, OK
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Lighthouse Substance Abuse Services of
(580) 256-9700
5050 Williams Avenue
Woodward, OK
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Women, Men

Data Provided by:
Payne County Counseling Services Inc
(405) 372-0198
801 South Main Street
Stillwater, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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