Initial Contact with Clients Wheeling WV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

CRC Health Group Inc
(304) 547-9197
Rural Route 1
Triadelphia, WV
Services Provided
Substance abuse treatment, Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men

Data Provided by:
Crossroads Counseling Services Inc
(740) 695-9447
255 West Main Street
Saint Clairsville, OH
Hotline
(888) 222-3900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Jefferson Behavioral Health System
(740) 598-4131
202 Township Road
Mingo Junction, OH
Hotline
(740) 264-1627
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Westbrook Health Services
(304) 485-1781
1011 Mission Drive
Parkersburg, WV
Hotline
(304) 485-1725
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less)

Data Provided by:
Eastridge Health Systems
(304) 725-7565
1212 North Mildred Street
Ranson, WV
Hotline
(304) 263-8954
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Crossroads Counseling Services Inc
(740) 676-5741
3201 Belmont Street
Bellaire, OH
Hotline
(888) 202-3900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Crossroads Counseling Services Inc
(740) 782-1407
41481 Stenger Road
Belmont, OH
Hotline
(888) 202-3900
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Men

Data Provided by:
Williamson Treatment Center Inc
(304) 235-0026
1609 West 3rd Avenue
Williamson, WV
Hotline
(304) 235-0026
Services Provided
Substance abuse treatment, Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Men

Data Provided by:
FMRS Health Systems Inc
(304) 256-7100
101 South Eisenhower Drive
Beckley, WV
Hotline
(304) 256-7100
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Renaissance Place
(304) 525-7851x4503
1853 8th Avenue
Huntington, WV
Hotline
(800) 642-3434
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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