Initial Contact with Clients Moundsville WV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Crossroads Counseling Services Inc
(740) 676-5741
3201 Belmont Street
Bellaire, OH
Hotline
(888) 202-3900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Crossroads Counseling Services Inc
(740) 695-9447
255 West Main Street
Saint Clairsville, OH
Hotline
(888) 222-3900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
CRC Health Group Inc
(304) 547-9197
Rural Route 1
Triadelphia, WV
Services Provided
Substance abuse treatment, Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men

Data Provided by:
Potomac Highlands MH Guild Inc
(304) 822-3897
850 North High Street
Romney, WV
Hotline
(800) 545-4357
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Renaissance Place
(304) 525-7851x4503
1853 8th Avenue
Huntington, WV
Hotline
(800) 642-3434
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Crossroads Counseling Services Inc
(740) 782-1407
41481 Stenger Road
Belmont, OH
Hotline
(888) 202-3900
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Men

Data Provided by:
Chestnut Ridge Hosp/WVU Hospitals Inc
(304) 598-6400
930 Chestnut Ridge Road
Morgantown, WV
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Logan/Mingo Area Mental Health Inc
(304) 235-2954
Buffalo Creek Road
Chattaroy, WV
Hotline
(304) 235-2954
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
EastRidge Health Systems
(304) 258-2889
Sugar Hollow Industrial Center
Berkeley Springs, WV
Hotline
(304) 258-2903
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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