Initial Contact with Clients Ville Platte LA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Ville Platte
(337) 363-6869
414 West Cotton Street
Ville Platte, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Beginnings Addiction Recovery Ctr
(337) 942-1171
1649 Linwood Loop
Opelousas, LA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Capital Area Center for
(225) 922-0050
4615 Government Street
Baton Rouge, LA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Counseling Center
(337) 989-9950
334 East Farrel Road
Lafayette, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Oak Grove Substance Abuse Center
(318) 428-9202
Oak Grove Courthouse
Oak Grove, LA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Opelousas Addictive Disorders Clinic
(337) 948-0228
514 North Court Street
Opelousas, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Nepenthe House
(337) 430-0888
1414 Martha Street
Lake Charles, LA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
Vermilion Hospital for
(337) 234-5614
2520 North University Avenue
Lafayette, LA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alexandria/Pineville
(318) 487-5191
401 Rainbow Drive
Pineville, LA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Louisana Health and Rehab Option
(225) 354-8325
4914 McClelland Drive
Baton Rouge, LA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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