Initial Contact with Clients Eunice LA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Ville Platte
(337) 363-6869
414 West Cotton Street
Ville Platte, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Bastrop Addictive Disorders Clinic
(318) 283-0868
320 South Franklin Street
Bastrop, LA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Delta Community Action Association
(318) 467-5505
Intersection of 605 and Highway 887
Newellton, LA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Stages of Recovery
(337) 430-0444
1510 Hodges Street
Lake Charles, LA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Monroe Addictive Disorders Clinic
(318) 362-5188
3200 Concordia Avenue
Monroe, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Crowley Addictive Disorders Clinic
(337) 788-7515
121 East 5th Street
Crowley, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Baton Rouge Area
(225) 389-3325
1819 Florida Boulevard
Baton Rouge, LA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Northeast LA Substance Abuse Inc
(318) 435-7558
6564 Main Street
Winnsboro, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
O''Brien House
(225) 344-6345
1231 Laurel Street
Baton Rouge, LA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
Opiate Replacement Therapy Center
(337) 332-4878
2013 Rees Street
Breaux Bridge, LA
Hotline
(337) 332-4878
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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