Initial Contact with Clients Troy MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Rivers Bend PC
(248) 585-3239
33975 Dequindre Street
Troy, MI
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, DUI/DWI offenders

Data Provided by:
Respite Counseling Center
(248) 544-9669
1830 Stephenson Highway
Troy, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Perspectives Counseling Center
(586) 268-6712
4151 17 Mile Road
Sterling Heights, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Pioneer Counseling Center
(586) 795-0569
36250 Dequindre Road
Sterling Heights, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Oakland Family Services
(248) 544-4004x218
2351 West 12 Mile Road
Berkley, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Arabic, Hindi

Data Provided by:
Perspectives of Troy PC
(248) 244-8644
888 West Big Beaver Road
Troy, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Chambers and Associates Company
(248) 589-1133
12 Church Avenue
Clawson, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Eastwood Clinics
(248) 288-9333
30701 Woodward Avenue
Royal Oak, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders

Data Provided by:
Eastwood Clinics
(248) 844-6234
3950 South Rochester Road
Rochester Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Recovery Consultants Inc
(248) 543-1090
2710 West 12 Mile Road
Berkley, MI
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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