Initial Contact with Clients Rochester MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Oakland Family Services
(248) 853-0750
130 Hampton Circle
Rochester Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, French, Hindi

Data Provided by:
Counseling and Evaluation PLLC
(586) 781-8400
53950 Van Dyke Avenue
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish

Data Provided by:
Debra L Gainor MA LLP
(586) 254-7774x3
52188 Van Dyke Street
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Parkview Company
(248) 370-0010
989 University Drive
Pontiac, MI
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Havenwyck Hospital
(248) 373-9200
1525 University Drive
Auburn Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Eastwood Clinics
(248) 844-6234
3950 South Rochester Road
Rochester Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Tina M Persha
(586) 254-7774
52188 Van Dyke Street
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Macomb Family Services Inc
(586) 254-5660
45445 Mound Road
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Turning Point Recovery Center
(248) 334-7760
54 Seneca Street
Pontiac, MI
Hotline
(800) 700-9063
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
El Centro La Familia
(248) 858-5320
35 West Huron Street
Pontiac, MI
Hotline
(248) 229-0848
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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