Initial Contact with Clients Stillwater MN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Choices For Recovery
(651) 430-2720
375 East Orleans Street
Stillwater, MN
Hotline
(651) 430-2720
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Cedar Ridge Inc
(651) 426-3300
11400 Julianne Avenue North
Stillwater, MN
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
We Care Counseling Center
(651) 777-4233
6060 50th Street North
Oakdale, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Hudson Hospital
(715) 531-6752
405 Stage Line Road
Hudson, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Saint Johns Hospital Healtheast
(651) 326-7128
1575 Beam Avenue
Maplewood, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Avalon
(651) 351-9325
1825 Curve Crest Boulevard
Stillwater, MN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Bachmann and Associates
(651) 379-0444
8669 Eagle Point Boulevard
Lake Elmo, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Burkwood Inc
(715) 386-6125
615 Old Mill Road
Hudson, WI
Services Provided
Substance abuse treatment, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Senior Recovery Program
(651) 773-0473
1351 Frost Avenue
Saint Paul, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
Valhalla Place
(651) 925-8200
6043 Hudson Road
Woodbury, MN
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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