Initial Contact with Clients Forest Lake MN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Fairview Recovery Services
(612) 672-2736
20 North Lake Drive
Forest Lake, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Fairview Recovery Services
(612) 672-2736
11725 Stinson Avenue
Chisago City, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Hazelden Foundation
(800) 257-7800
15251 Pleasant Valley Road
Center City, MN
Hotline
(800) 257-7800
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired, Japanese, Spanish

Data Provided by:
Anthony Louis Center
(763) 757-2906
1000 Paul Parkway
Blaine, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Avalon
(651) 351-9325
1825 Curve Crest Boulevard
Stillwater, MN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Rebecca''s Residence
(651) 433-5839
21077 Penrose Avenue North
Scandia, MN
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Women

Data Provided by:
Life House
(651) 408-7121
31065 Forest Boulevard
Stacy, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women

Data Provided by:
Grace Counseling Services
(763) 413-8838
16525 NE Highway 65
Ham Lake, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Volunteers of America
(651) 484-7840
5100 Hodgson Road
St. Paul, MN
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Amethyst Counseling Services
(651) 633-4532
1405 Silver Lake Road
New Brighton, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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