Initial Contact with Clients North Pole AK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Fort Wainwright Community Counseling
(907) 353-6059
Building 4066
Fort Wainwright, AK
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Ralph Perdue Center
(907) 452-6251x211
3100 South Cushman Street
Fairbanks, AK
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
Tanana Chiefs Conference Inc
(907) 452-8251
122 1st Avenue
Fairbanks, AK
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Residential beds for clients' children

Data Provided by:
Graf Rheeneenhaanjii
(907) 455-4725
2550 Lawlor Road
Fairbanks, AK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Railbelt Mental Health and Addictions
(907) 832-5557
307 East 2nd Street
Nenana, AK
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Interior AIDS Association
(907) 452-4222
710 3rd Avenue
Fairbanks, AK
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient

Data Provided by:
Project Special Delivery
(907) 452-4222
710 3rd Avenue
Fairbanks, AK
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient

Data Provided by:
Women''s and Children''s Center for
(907) 451-8164
1027 Evergreen Street
Fairbanks, AK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Seaview Community Services
(907) 224-5257
302 Railway Avenue
Seward, AK
Hotline
(907) 224-3027
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Recovery Connection LLC
(907) 332-7660
500 Muldoon Road
Anchorage, AK
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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