Initial Contact with Clients Palmer AK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Starting Point
(907) 376-6116
190 East Paulson Avenue
Wasilla, AK
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Alaska Family Services
(907) 376-4000
5851 East Mayflower Court
Wasilla, AK
Hotline
(907) 376-4000
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Tanana Chiefs Conference Inc
(907) 452-8251
122 1st Avenue
Fairbanks, AK
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Residential beds for clients' children

Data Provided by:
Maniilaq Recovery Center
(907) 442-7640
733 2nd Avenue
Kotzebue, AK
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Juneau Youth Services
(907) 789-7610
2075 Jordan Avenue
Juneau, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Criminal justice clients

Data Provided by:
Alaska Addiction Rehab Services
(907) 376-4534
3701 Palmer Wasilla Street
Wasilla, AK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
Hoonah Indian Association
(907) 945-3235
254 Roosevelt Street
Hoonah, AK
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
RITE Inc
(907) 562-7483
307 East Northern Lights Boulevard
Anchorage, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Yukon/Kuskokwim Health Corporation
(907) 543-6735
324 Radio Street
Bethel, AK
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Inupiat, Yupik

Data Provided by:
Stepping Stones
(907) 569-0097
611 West 47th Street
Anchorage, AK
Hotline
(907) 276-0528
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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