Initial Contact with Clients Los Alamos NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Los Alamos Family Council Inc
(505) 662-4130
1505 15th Street
Los Alamos, NM
Hotline
(505) 662-4422
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Russian, Spanish

Data Provided by:
Una Ala Inc
(505) 747-8187
104 Los Alamos Highway
Espanola, NM
Hotline
(505) 470-0354
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, German, Navajo, Spanish

Data Provided by:
New Moon Lodge
(505) 852-2788x227
579 White Swan Road
Ohkay Owingeh, NM
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Men, Criminal justice clients
Language Services
Navajo

Data Provided by:
University of New Mexico
(505) 925-2493
2450 Alamo Drive SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Southwest Counseling Center Inc
(575) 647-2800
118 South Downtown Mall
Las Cruces, NM
Hotline
(505) 526-3371
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Ayudantes Inc
(505) 747-0102
1206 North Riverside Drive
Espanola, NM
Hotline
(505) 690-1364
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
Hoy Recovery Program Inc
(505) 753-2204
612 North Paseo de Onate
Espanola, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Presbyterian Medical Services
(505) 586-0322
2573 State Highway 522
Questa, NM
Hotline
(888) 920-6333
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Tri-County
(505) 374-2032
103 Walnut Street
Clayton, NM
Hotline
(505) 374-2032
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Southern New Mexico Human Development
(575) 882-5101
820 Highway 478
Anthony, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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