Initial Contact with Clients Rio Rancho NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Presbyterian Medical Services
(505) 896-0928
184 Unser Boulevard NE
Rio Rancho, NM
Hotline
(888) 920-6333
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
La Buena Vida Inc
(505) 867-2383x3015
872 Camino Del Pueblo Street
Bernalillo, NM
Hotline
(505) 269-7596
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
French, Spanish

Data Provided by:
Evolution Group Inc
(505) 242-6988x108
218 Broadway Boulevard SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Keres, Spanish, Tiwa

Data Provided by:
University of New Mexico
(505) 925-2493
2450 Alamo Drive SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lighthouse Counseling Inc
(505) 296-4449
2520 Virginia Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Five Sandoval Indian Pueblos Inc
(505) 867-3351
1043 Highway 313
Bernalillo, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Right Step of Las Cruces
(000) 000-0000
2625 Pennsylvania Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Albuquerque Hlthcare for the Homeless
(505) 766-5197
1217 1st Street
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
Crossroads
(505) 242-1010
805 Tijeras Avenue NW
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Pueblo of San Felipe
(505) 867-9740
25 Cougar Road
San Felipe PB, NM
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Keres, Zuni

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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