Initial Contact with Clients Labelle FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Southwest FL Addiction Services Inc
(863) 612-0738
117 Fort Thompson Avenue
LaBelle, FL
Hotline
(239) 332-6989
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Creole, Spanish

Data Provided by:
New Horizons Community MH Center
(305) 573-1832
1600 NW 3rd Avenue
Miami, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
PsychSolutions Inc
(305) 668-9000
1320 South Dixie Highway
Coral Gables, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Creole, French, Spanish

Data Provided by:
Eckerd Youth Alternatives Inc
(352) 726-3883
7027 East Stage Coach Trail
Floral City, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Metro Treatment of Florida LP
(954) 578-7684
2175-7 North University Drive
Sunrise, FL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Hendry/Glades Mental Health Clinic Inc
(863) 674-4050
80 Euclid Place
Labelle, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Chinese, Creole, Spanish

Data Provided by:
ACT Center Inc
(407) 846-2511
3501 West Vine Street
Kissimmee, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Breakthrough Recovery Services Inc
(863) 467-2300
202 NW 5th Avenue
Okeechobee, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Sutton Place Behavorial Health Inc
(904) 845-7777x409
371015 Eastwood Road
Hilliard, FL
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Goodwill Industries Suncoast Inc
(727) 523-1512x1515
10596 Gandy Boulevard
Saint Petersburg, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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