Initial Contact with Clients Clewiston FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Southwest FL Addiction Services Inc
(863) 902-3334
533 East El Paso Street
Clewiston, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Oakwood Center of the Palm Beaches
(561) 993-8082
816 NW Avenue D
Belle Glade, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
CV/Counseling Services
(727) 599-5646
12651 Walsingham Road
Largo, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Oakwood Center of the Palm Beaches Inc
(561) 383-8000
4393 Windsor Avenue
West Palm Beach, FL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Phoenix Houses of Florida
(813) 881-1000
5501 West Waters Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Criminal justice clients
Language Services
Creole, Spanish

Data Provided by:
Hendry/Glades Mental Health Clinic Inc
(863) 983-1423
601 West Alverdez Avenue
Clewiston, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Creole, French, Spanish

Data Provided by:
Florida Hospital Deland
(386) 943-4522
701 West Plymouth Avenue
Deland, FL
Hotline
(386) 738-5433
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
PsychSolutions Inc
(305) 668-9000
1320 South Dixie Highway
Coral Gables, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Creole, French, Spanish

Data Provided by:
Dade Family Counseling Inc
(305) 267-0205
8352 SW 8th Street
Miami, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Alternatives In Treatment Inc
(561) 998-0866
7601 North Federal Highway
Boca Raton, FL
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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