Initial Contact with Clients Kinston NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Changing Seasons Treatment Servics Inc
(252) 523-8005
110 South Queen Street
Kinston, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Self Concepts Inc
(704) 852-3874
1558 Union Road
Gastonia, NC
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Family Net of Catawba County
(828) 695-6500
1985 Tate Boulevard
Hickory, NC
Hotline
(282) 320-8956
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients

Data Provided by:
CDM Assessment and Counseling
(336) 574-3772
338 North Elm Street
Greensboro, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
A Helping Hand of Wilmington
(910) 796-6868
5013 Wrightsville Avenue
Wilmington, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Professional Care Management
(704) 455-8128
4351 Main Street
Harrisburg, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Metro Treatment of North Carolina LP
(910) 483-0958
418 Person Street
Fayetteville, NC
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Trisha L Carter
(910) 521-9403
578 McMillian Road
Pembroke, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Family Therapy Institute
(704) 639-9889
420 Statesville Boulevard
Salisbury, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Universal MH/DD/SAS
(828) 759-2228
301 East Meeting Street
Morganton, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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