Initial Contact with Clients Mount Olive NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Family Works
(919) 778-8551
505 North Spence Avenue
Goldsboro, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Department of Corrections
(919) 731-7930
1302 West Ash Street
Goldsboro, NC
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS, Criminal justice clients

Data Provided by:
Hope In The Carolina LLC
(910) 296-6244
149 Limestone Road
Kenansville, NC
Services Provided
Substance abuse , Detoxification
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Language Services
ASL or other assistance for hearing impaired, Navajo, Spanish, Yupik

Data Provided by:
McLeod Addictive Disease Center
(704) 332-9001
2208 West Roosevelt Boulevard
Monroe, NC
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Fellowship Health Resources Wake
(919) 573-6520
4112 Blue Ridge Road
Raleigh, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Blue Horizons
(919) 734-1579
401 North Randolph Street
Goldsboro, NC
Hotline
(919) 734-1519
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Chemical Dependency Training
(910) 296-9696
112 Court House Plaza
Kenansville, NC
Hotline
(800) 852-0795
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Path of Hope Inc
(336) 248-8914
1675 East Center Street
Lexington, NC
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Valerie F Holmes
(919) 929-9610
1502 West Highway 54
Durham, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Mental Health Professional Divsion MYR
(828) 524-3833
574 West Palmer Street
Franklin, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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