Initial Contact with Clients Hobbs NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Guidance Center of Lea County Inc
(575) 393-3168
920 West Broadway
Hobbs, NM
Hotline
(575) 393-6633
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Na Nihzhoozhi Center Inc (NCI)
(505) 722-2177
2205 East Boyd Drive
Gallup, NM
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Language Services
Navajo, Zuni

Data Provided by:
Guidance Center of Lea County Inc
(505) 396-3818
315 North 1st Street
Lovington, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Right Step of Las Cruces
(000) 000-0000
2625 Pennsylvania Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Ayudantes Inc
(505) 425-6786
3001 Hot Springs Boulevard
Las Vegas, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Lighthouse Counseling Inc
(505) 296-4449
2520 Virginia Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Southwest Counseling Center Inc
(575) 647-2800
118 South Downtown Mall
Las Cruces, NM
Hotline
(505) 526-3371
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Valencia Counseling Services Inc
(505) 865-3350x15
735 Don Pasqual Road
Los Lunas, NM
Hotline
(505) 865-3350
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Presbyterian Medical Services
(505) 564-4804
1615 Ojo Court
Farmington, NM
Hotline
(505) 325-1906
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired, Navajo, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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