Initial Contact with Clients Roswell NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Counseling Associates Inc
(575) 623-1480
110 East Mescalero
Roswell, NM
Hotline
(575) 623-1480
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Mental Health Resources Inc
(575) 461-3013x131
1005 South Monroe Street
Tucumcari, NM
Hotline
(800) 432-2159
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Albuquerque Hlthcare for the Homeless
(505) 766-5197
1217 1st Street
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
First Nations Community Healthsource
(505) 262-2481
5608 Zuni Road SE
Albuquerque, NM
Hotline
(505) 262-2481
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Hungarian, Navajo, Spanish, Tewa

Data Provided by:
Mental Health Resources Inc
(575) 769-2345x131
1100 West 21st Street
Clovis, NM
Hotline
(800) 432-2159
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
New Mexico Rehabilitation Center
(505) 347-3431
31 Gail Harris Avenue
Roswell, NM
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less)
Language Services
Spanish

Data Provided by:
Santa Domingo Health Clinic
(505) 465-3060
85 West Highway 22
Santo Domingo Pueblo, NM
Hotline
(505) 465-3060
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
La Buena Vida Inc
(505) 565-1619
303 Luna Avenue
Los Lunas, NM
Hotline
(505) 867-2383
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Debaca Family Practice Clinic
(575) 355-2414
546 North 10th Street
Fort Sumner, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Taos/Colfax Community Services Inc
(575) 758-1125
413 Sipapu Road
Taos, NM
Hotline
(575) 758-1125
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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