Initial Contact with Clients Butte MT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Montana Chemical Dependency Center
(406) 496-5400
2500 Continental Drive
Butte, MT
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient

Data Provided by:
Western Montana Addiction Services
(406) 721-5379
1467 Hayes Drive
Missoula, MT
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Flathead Valley Chemical Depend Clinic
(406) 293-7731
711 California Avenue
Libby, MT
Hotline
(406) 293-7731
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Wilderness Treatment Center
(406) 854-2832
200 Hubbart Dam Road
Marion, MT
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Men

Data Provided by:
New Frontier Addiction Services
(406) 563-6601
118 East 7th Street
Anaconda, MT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Butte/Silver Bow
(406) 497-5070
25 West Front Street
Butte, MT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Boyd Andrew Community Services
(406) 443-2343
111 North Lastchance Gulch
Helena, MT
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
New Frontier Addiction Services
(406) 846-3442
304 Milwaukee Avenue Suite 27
Deer Lodge, MT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Flathead Valley Chem Dependency Clinic
(406) 827-4241
301 Main Street
Thompson Falls, MT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Butte/Silver Bow
(406) 497-5070
25 West Front Street
Butte, MT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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