Initial Contact with Clients Rexburg ID

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Upper Valley Resource and Counseling
(208) 359-0519
36 North 2nd West
Rexburg, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women

Data Provided by:
Mental Wellness Center
(208) 542-1026
2420 25th Street
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
New Hope Community Health
(208) 672-9200
9460 West Fairview Avenue
Boise, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Port of Hope Centers Inc
(208) 664-3300
218 North 23rd Street
Coeur d Alene, ID
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Intermountain Hospital of Boise
(208) 377-8400
303 North Allumbaugh Street
Boise, ID
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Dist 7 Drug Court Madison County
(208) 356-3662
127 East Main Street
Rexburg, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients

Data Provided by:
Alcoholism Intervention Services
(208) 338-5249
8436 Fairview Avenue
Boise, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Riverside Recovery
(208) 476-9393
155-B Main Street
Orofino, ID
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Road To Recovery Inc
(208) 384-4234
5460 Franklin Road
Boise, ID
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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