Initial Contact with Clients Woodland Hills CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Aegis Medical Systems Inc
(818) 206-0360
7245 Remmet Avenue
Canoga Park, CA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Farsi, Spanish

Data Provided by:
Cultural Bridges Treatment Center
(818) 593-4581
7247 North Owensmouth Avenue
Canoga Park, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Tarzana Treatment Center Inc
(818) 996-1051
18646 Oxnard Street
Tarzana, CA
Services Provided
Substance abuse , Detoxification, Methadone Detoxification, Halfway house, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Residential beds for clients' children
Language Services
Spanish

Data Provided by:
Women''s Odyssey Organization Inc
(818) 998-8972
20830 Parthenia Street
Canoga Park, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Western Pacific Med Corp
(818) 705-5561
7232 Canby Avenue
Reseda, CA
Hotline
(818) 705-5561
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women
Language Services
Arabic, Spanish

Data Provided by:
California Diversion Programs Inc
(818) 716-0188
21054 Sherman Way
Canoga Park, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Matrix Institute
(818) 654-2577
19100 Ventura Boulevard
Tarzana, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Valley Women''s Center
(818) 713-8700
22110 Roscoe Boulevard
Canoga Park, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women
Language Services
Armenian, Farsi, Hebrew, Spanish

Data Provided by:
Safety Education Center
(818) 708-1198
18700 Sherman Way
Reseda, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Independence Community Trt Clinic
(818) 776-1755
19231 Victory Boulevard
Reseda, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults
Language Services
Russian, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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