Initial Contact with Clients Winchester KY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Bluegrass Regional MH/MR Board Inc
(859) 744-2562
26 North Highland Street
Winchester, KY
Hotline
(800) 928-8000
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pathways Inc
(859) 498-2135
300 Foxglove Drive
Mount Sterling, KY
Hotline
(800) 562-8909
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Ridge Behavioral Health System
(859) 269-2325
3050 Rio Dosa Drive
Lexington, KY
Hotline
(800) 753-4673
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Awareness Counseling Consulting Inc
(502) 867-0503
509 High Street
Paris, KY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Bluegrass Regional MH/MR Board Inc
(859) 987-6127
269 East Main Street
Paris, KY
Hotline
(800) 928-8000
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Rebound Counseling Services
(859) 497-7075
223 Windsor Drive
Mount Sterling, KY
Hotline
(859) 497-7075
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Morton Center Inc
(859) 373-0077
2647 Regency Road
Lexington, KY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Van Hoose and Associates
(859) 263-2377
501 Darby Creek Road
Lexington, KY
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Counseling Association of Lexington
(859) 278-3456
201 West 8th Street
Paris, KY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Fayette County DUI Services
(859) 971-9710
3439 Buckhorn Drive
Lexington, KY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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