Initial Contact with Clients Williamsburg VA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Bacon Street Inc
(757) 253-0111
247 McLaws Circle
Williamsburg, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Williamsburg Place
(757) 565-0106
5477 Mooretown Road
Williamsburg, VA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Gays and Lesbians, Women, Men

Data Provided by:
Middle Peninsula Northern Neck
(804) 693-5057
9228 George Washington Mem Highway
Gloucester, VA
Hotline
(804) 693-2673
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mount Rogers Transitions
(276) 783-9005x3102
326 Commerce Street
Marion, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Virginia Health Center
(804) 643-0002
719 North 25th Street
Richmond, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Criminal justice clients

Data Provided by:
Colonial Services Board
(757) 220-3200
1657 Merrimac Trail
Williamsburg, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, Pregnant/postpartum women, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Dist 19 MH/MR Subst Abuse Services
(757) 294-0037
474 Colonial Trail West
Surry, VA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Rock Landing Psychological Group
(757) 873-1736
11825 Rock Landing Drive
Newport News, VA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Danville Pittsylvania Community Servs
(434) 799-0456
245 Hairston Street
Danville, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Southside Community Services Board
(434) 572-6916
424 Hamilton Boulevard
South Boston, VA
Hotline
(434) 572-2936
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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