Initial Contact with Clients Whittier CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

CA Diversion Intervention Foundation
(800) 842-9089
7336 South Painter Avenue
Whittier, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
ADAPT Aware Zone Inc
(562) 698-0474
14128 Whittier Boulevard
Whittier, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Southern CA Alcohol and Drug Progs Inc
(562) 923-3835
12322 Clearglen Street
Whittier, CA
Hotline
(562) 947-3835
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Chinese, Japanese

Data Provided by:
Phoenix Houses of California
(562) 941-8042
11015 Bloomfield Avenue
Santa Fe Springs, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Eastside Health Services
(562) 222-1331
5200 San Gabriel Place
Pico Rivera, CA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Safety Consultant Services
(562) 945-2493
13501 East Whittier Boulevard
Whittier, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
CRC Inc
(562) 777-1222
14100 1/2 Glengyle Avenue
Whittier, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tavarua Health Services
(562) 695-0737
8207 Whittier Boulevard
Pico Rivera, CA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Language Services
Spanish, Vietnamese

Data Provided by:
LA Centers for Alcohol and Drug Abuse
(562) 906-2676
11015 Bloomfield Avenue
Santa Fe Springs, CA
Hotline
(562) 906-2676
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Pacific Clinics Subst Abuse MH Servs
(562) 949-8455
11721 Telegraph Road
Santa Fe Springs, CA
Hotline
(877) 722-2737
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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