Initial Contact with Clients Wetumpka AL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

A New Direction
(877) 647-7552
c/o Elmore Community Hospital
Wetumpka, AL
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient

Data Provided by:
The Right Turn Inc
(334) 224-1515
305 South Perry Street
Montgomery, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Lighthouse Counseling Center Inc
(334) 286-5980x222
1415 East South Boulevard
Montgomery, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women

Data Provided by:
Chemical Addictions Program Inc (CAP)
(334) 269-2150
1153 Air Base Boulevard
Montgomery, AL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Chemical Addictions Program Inc (CAP)
(334) 290-3800
35 Wysteria Place
Millbrook, AL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Bradford Health Services
(800) 873-2887
386 Saint Lukes Drive
Montgomery, AL
Hotline
(334) 244-0702
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Montgomery Metro Treatment Center
(334) 288-5363
4303 Norman Bridge Road
Montgomery, AL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Calhoun Treatment Center Inc
(256) 831-4601
118 East Choccolocco Street
Oxford, AL
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Bridge Inc
(251) 633-0475
3401 Newman Road
Mobile, AL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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