Initial Contact with Clients West Hollywood CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Twin Town West Hollywood
(310) 623-1477
8739 Santa Monica Boulevard
West Hollywood, CA
Hotline
(866) 594-8844
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Gays and Lesbians

Data Provided by:
Wonderland Treatment Center LLC
(323) 848-9579
8207 Mulholland Drive
Los Angeles, CA
Services Provided
Substance abuse , Detoxification, Halfway house, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Apex Foundation
(323) 851-4777
7231 West Santa Monica Boulevard
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Chabad Residential Treatment Center
(323) 956-1365
5675 West Olympic Boulevard
Los Angeles, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Men
Language Services
Farsi, French, Hebrew

Data Provided by:
Jewish Family Service of Los Angeles
(310) 247-1180
8838 West Pico Boulevard
Los Angeles, CA
Hotline
(310) 247-1180
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
New Beginnings Recovery Treatment Ctr
(323) 299-2111
7514 Sunset Boulevard
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Addiction Alternatives
(310) 275-5433x1
9171 Wilshire Boulevard
Beverly Hills, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Ness Counseling Center Inc
(310) 360-8512x104
8512 Whitworth Drive
Los Angeles, CA
Hotline
(310) 360-8512x104
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
Asian American Drug Abuse Program Inc
(323) 294-4932
520 North Labrea Ave
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, DUI/DWI offenders, Criminal justice clients
Language Services
Hmong, Korean, Spanish, Tagalog, Vietnamese

Data Provided by:
People Coord Servs of Southern CA
(323) 734-1143
1319 South Manhattan Place
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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