Initial Contact with Clients Venice CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

American Health Services LLC
(310) 399-9883
717 Lincoln Boulevard
Venice, CA
Hotline
(310) 671-0555
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
Spanish, Tagalog

Data Provided by:
CLARE Foundation Inc
(310) 314-6244
1020 Pico Boulevard
Santa Monica, CA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Criminal justice clients

Data Provided by:
CLARE Foundation Inc
(310) 314-6200
11325 Washington Boulevard
Los Angeles, CA
Hotline
(310) 314-3170
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Residential beds for clients' children

Data Provided by:
CLARE Foundation Inc
(310) 450-4164
1023 Pico Boulevard
Santa Monica, CA
Hotline
(310) 450-4164
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Didi Hirsch CMHC
(310) 751-1200
12420 Venice Boulevard
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Phoenix House of Los Angeles Inc
(310) 392-3070x4902
503 Ocean Front Walk
Venice, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Alcohol Drug Council
(310) 451-5881
1424 4th Street
Santa Monica, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
New Directions Inc
(310) 398-0191
12536 Mitchell Avenue
Los Angeles, CA
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Promises Residential Treatment Center
(310) 390-2340
3743 South Barrington Avenue
Los Angeles, CA
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Westside Sober Living Centers Inc
(310) 390-2340
3743 South Barrington Avenue
Los Angeles, CA
Hotline
(866) 390-2340
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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