Initial Contact with Clients Utica MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Macomb Family Services Inc
(586) 254-5660
45445 Mound Road
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Counseling and Evaluation PLLC
(586) 781-8400
53950 Van Dyke Avenue
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish

Data Provided by:
Metro Family Support Counseling PC
(586) 274-4394
39393 Van Dyke Avenue
Sterling Heights, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Oakland Family Services
(248) 853-0750
130 Hampton Circle
Rochester Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, French, Hindi

Data Provided by:
Henry Ford Behavioral Health Services
(586) 226-7007
42633 Garfield Road
Clinton Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Debra L Gainor MA LLP
(586) 254-7774x3
52188 Van Dyke Street
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Tina M Persha
(586) 254-7774
52188 Van Dyke Street
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Eastwood Clinics
(248) 844-6234
3950 South Rochester Road
Rochester Hills, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Northpoint Pioneer Inc
(586) 263-1234
43900 Garfield Road
Clinton Township, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Catholic Services of MaComb
(586) 416-2300
15945 Canal Street
Clinton Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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