Initial Contact with Clients Tampa FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Tampa Crossroads Inc
(813) 238-5210
5118 North Nebraksa Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Center For Rational Living
(813) 282-1350
1721 North Howard Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Tampa Crossroads Inc
(813) 228-9226
202 West Columbus Drive
Tampa, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tampa Metro Treatment Center
(813) 236-1182
7207 and 7225 North Nebraska Avenue
Tampa, FL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Project Recovery
(813) 251-8437
305 South Hyde Park Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Agency for Community Trt Services Inc
(813) 879-1649
4403 West Martin Luther King Jr Blvd
Tampa, FL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women
Language Services
Spanish

Data Provided by:
Western Judicial Services Inc
(813) 930-9595
7829 North Dale Mabry Highway
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Goodwill Outpatient Services
(813) 877-3234
6800 North Dale Mabry Hwy
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Portugese, Spanish

Data Provided by:
Drug Abuse Comprehensive Coord Office
(813) 621-1688x249
4424 East Columbus Drive
Tampa, FL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Agency for Community Trt Services Inc
(813) 246-4899
4612 North 56th Street
Tampa, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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