Initial Contact with Clients Tacoma WA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mom''s and Women''s Recovery Center
(253) 798-6655
617 East Main Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Sea Mar Residential Alc Drug Treatment
(253) 627-2250
1415 Center Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
All for You Counseling
(253) 474-0633
5401 South Puget Sound Avenue
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
A Change Counseling Services Inc
(253) 473-1844
4002 South M Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Center Main Facility
(253) 593-2740
721 South Fawcett Avenue
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Tacoma Pierce County Health Department
(253) 798-6576
3629 South D Street
Tacoma, WA
Services Provided
Substance abuse treatment, Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Perinatal Treatment Services
(253) 475-2500
4810 South Wilkeson Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Social Treatment Opportunity Programs
(253) 471-0890
4301 South Pine Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Sea Mar Tacoma Branch
(253) 396-1634
1516 South 11th Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Foundation for Multicultural Solutions
(253) 572-3214
2316 South State Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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