Initial Contact with Clients Southbury CT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Central Naugatuck Valley Help Inc
(203) 756-8984
900 Watertown Avenue
Waterbury, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Morris House
(203) 574-3986
26 North Elm Street
Waterbury, CT
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Language Services
Spanish

Data Provided by:
Saint Mary''s Hospital
(203) 709-6201
100 Jefferson Square
Waterbury, CT
Hotline
(203) 709-6000
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women

Data Provided by:
Morris Foundation Inc
(203) 755-1143x755
402 East Main Street
Waterbury, CT
Hotline
(203) 755-1143
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Men, Criminal justice clients
Language Services
Hindi

Data Provided by:
Morris Foundation Inc
(203) 574-3311
79 Beacon Street
Waterbury, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Griffin Hospital
(203) 732-7541
250 Seymour Avenue
Derby, CT
Hotline
(203) 732-7550
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women

Data Provided by:
Connecticut Junior Republic
(203) 757-9939
80 Prospect Street
Waterbury, CT
Hotline
(800) 286-1234
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Connecticut Renaissance Inc
(203) 753-2341
31 Wolcott Street
Waterbury, CT
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men
Language Services
Spanish

Data Provided by:
Family Intervention Center
(203) 753-2153
1875 Thomaston Avenue
Waterbury, CT
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Midwestern CT Council on Alcoholism
(860) 355-7312
17 East Street
New Milford, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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