Initial Contact with Clients South Haven MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Van Buren/Cass District Health Dept
(269) 621-3143x305
57418 County Road 681
Hartford, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Ionia Co. Substance Abuse Initiative
(616) 537-5341
175 East Adams
Ionia, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women

Data Provided by:
Community Mental Health of Clinton
(517) 346-8270
812 East Jolly Road
Lansing, MI
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lutheran Child and Family Services
(248) 968-0100x226
15160 West 8 Mile Road
Oak Park, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Tina M Persha
(586) 254-7774
52188 Van Dyke Street
Shelby Township, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Mid America Psychological Services
(269) 327-1438
8036 Moorsbridge Road
Portage, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Be-Da-Bin
(231) 723-8299x6604
310 9th Street
Manistee, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Ottawa

Data Provided by:
Blue Water Ctr For Independent Living
(810) 987-9337
310 Water Street
Port Huron, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Pine Rest Christian Mental Hlth Servs
(231) 733-8231
1150 Sherman Boulevard
Muskegon, MI
Hotline
(800) 678-5500
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Passages Psychological Services
(810) 232-2766
303 West Water Street
Flint, MI
Hotline
(810) 232-6369
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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