Initial Contact with Clients Sherman Oaks CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Community Alc and Drug Trt Foundation
(818) 787-4151
14558 Sylvan Street
Van Nuys, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women
Language Services
Romanian, Russian, Spanish

Data Provided by:
Western Pacific Med Corp
(818) 989-1996
14332 Victory Boulevard
Van Nuys, CA
Hotline
(818) 989-1996
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women
Language Services
Arabic, Spanish

Data Provided by:
High Road Program
(818) 785-9119
14430 Sherman Way
Van Nuys, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Action Family Counseling Inc
(818) 763-9556
11372 Ventura Boulevard
Studio City, CA
Hotline
(800) 367-8336
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
I-ADARP
(818) 994-7454
6740 Kester Avenue
Van Nuys, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women
Language Services
ASL or other assistance for hearing impaired, Spanish, Tagalog

Data Provided by:
Beau Monde Programs
(323) 217-4244
3718 Hayvenhurst Avenue
Encino, CA
Hotline
(800) 866-2948
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Choice and Change
(818) 786-6632
6308 Woodman Avenue
Van Nuys, CA
Hotline
(818) 786-6632
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Studio 12 Private Alcohol and Drug
(818) 761-7374
12406 Magnolia Boulevard
Valley Village, CA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
National Council on Alc and Drug Dep
(818) 997-0414
6640 Van Nuys Boulevard
Van Nuys, CA
Hotline
(818) 997-0414
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
CRI Help Inc
(818) 255-7030
8330 Lankershim Boulevard
North Hollywood, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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