Initial Contact with Clients Shawano WI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Shawano County Department Comm Progs
(715) 526-5547
504 Lakeland Road
Shawano, WI
Hotline
(715) 526-3240
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Maehnowesekiyah Wellness Center
(715) 799-3835
North 2150 Kesaehkahtek Street
Gresham, WI
Services Provided
Substance abuse treatment
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Hope Haven Inc
(608) 251-8881
425 West Johnson Street
Madison, WI
Services Provided
Substance abuse treatment
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Seniors/older adults, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Oakwood Clinical Associates Ltd
(262) 652-9830
4109 67th Street
Kenosha, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Lutheran Social Services
(920) 225-1713
820 West College Avenue
Appleton, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
Menominee Cnty Hlth Human Servs Dept
(715) 799-3861
W3272 Wolf River Road
Keshena, WI
Hotline
(715) 799-3861
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Stockbridge-Munsee Health and Wellness
(715) 793-3000
West 12802 County A
Bowler, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Waushara County Clinical Services
(920) 787-6550
230 West Park Street
Wautoma, WI
Hotline
(800) 784-2433
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
HRC
(715) 392-8216
1500 North 34th Street
Superior, WI
Hotline
(715) 395-2259
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Memorial Hospital of Boscobel
(608) 375-6341
205 Parker Street
Boscobel, WI
Hotline
(866) 810-3433
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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