Initial Contact with Clients Sault Sainte Marie MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

American Indian Substance Abuse Prog
(906) 635-6075
1022 East Portage Avenue
Sault Sainte Marie, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Great Lakes Recovery Centers Inc
(906) 632-2522
2655 Ashmun Street
Sault Sainte Marie, MI
Hotline
(800) 342-5435
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
West Michigan Therapy Inc
(231) 728-2138
130 East Apple Avenue
Muskegon, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Advanced Counseling Services PC
(734) 737-1200
5958 N Canton Center Road
Canton, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Language Services
Hindi

Data Provided by:
Apex Behavioral Health PLLC
(734) 729-3133
1547 South Wayne Road
Westland, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Arabic

Data Provided by:
A New Leaf Substance Abuse Service
(906) 635-7270
605 East 7th Avenue
Sault Sainte Marie, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Bay Mills Health Center
(906) 248-3204x3118
12124 West Lakeshore Drive
Brimley, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Eastern Clinic
(616) 243-6262
1555 Eastern Avenue SE
Grand Rapids, MI
Services Provided
Substance abuse , Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Great Lakes Recovery Centers Inc
(906) 774-2561
427 South Stephenson Avenue
Iron Mountain, MI
Hotline
(800) 562-7622
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Department of Human Services DHS
(313) 876-4070
8809 John C Lodge Street
Detroit, MI
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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