Initial Contact with Clients San Marcos TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Hays Caldwell Council on
(512) 396-7695
1901 Dutton Drive
San Marcos, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Austin Recovery Inc
(512) 243-1911
13207 Wright Road
Buda, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Galveston Recovery Program
(409) 944-4337
123 Rosenberg Street
Galveston, TX
Hotline
(800) 643-0967
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Zebra Inc
(936) 441-4866
2121 Timberlane Street
Conroe, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Serving Children/Adolescents In Need
(956) 765-3555
605 North Highway 83
Zapata, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
Spanish

Data Provided by:
River City Rehabilitation Center
(830) 602-0282
256 South Krueger Avenue
New Braunfels, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Alpha Home Inc
(210) 223-4284
814 Camden Street
San Antonio, TX
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
South Texas Council on Alc/Drug Abuse
(361) 527-3390
202 North Elm Avenue
Hebbronville, TX
Hotline
(800) 487-7752
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
Spanish

Data Provided by:
El Paso Methadone Maintenance and
(915) 772-6555
5004 Alameda Avenue
El Paso, TX
Hotline
(915) 309-6038
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
Spanish

Data Provided by:
Cornerstone Counseling Inc
(512) 420-0803
2417 Ashdale Drive
Austin, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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